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ZTAG Support

Support Line

Call or Text us Directly!

Feel free to contact us at 626-828-8000 for any inquiries or assistance. We’re here to help!

Schedule a Zoom Meeting

Connect with us via Zoom meeting! Feel free to schedule a meeting at your convenience.

Book Now!

Frequently asked questions

To update your Z.U.E.S. unit, follow these steps:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Firmware” and click the download icon for the version you wish to use.
  5. Once the file is downloaded, click the push icon to upload the new firmware.
  6. Once the upload is completed, restart your Zues unit.
  7. Your Zues is now updated.

To update your Z.U.E.S. unit, follow these steps:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Firmware” and click the download icon for the version you wish to use.
  5. Once the file is downloaded, click the push icon to upload the new firmware.
  6. Once the upload is completed, restart your Zues unit.
  7. Your Zues is now updated.

To update your ZTaggers, follow these steps:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Devices”
  5. Click on the ZTagger you wish to update. Click on “Select Firmware” and choose a firmware to upload.
  6. Click the “Push Firmware” button to update your ZTagger.
  7. Repeat this process for every ZTagger you wish to update.
  8. Your ZTagger is now updated.

Your ZTagger’s battery should last approximately four to six hours of continuous gameplay. If you are experiencing less than this, please contact us.

ZTaggers should charge 0% – 100% in approximately 2-3 hours. If you are experiencing slow charging times, please contact us.

To do a soft restart, simply press the red power button on the side of the ZTagger once to power cycle the unit.

To reset the software on the ZTagger, follow the ZTagger software update steps here:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Devices”
  5. Click on the ZTagger you wish to update. Click on “Select Firmware” and choose a firmware to upload.
  6. Click the “Push Firmware” button to update your ZTagger.
  7. Repeat this process for every ZTagger you wish to update.
  8. Your ZTagger is now updated.

Yes, you are able to change settings to customize your gameplay. To do this, open the game you wish to play. From there, click on the gear icon on the top right of the screen. You will be able to change perimeters such as game time limit, health, infection time, etc.

Red Light Green Light
Pattern Match
Rock Paper Scissors
Zombie Tag
How to Fix Duplicate ID's
How to Fix HDMI Connection Issue
How to Troubleshoot Unlinked ZTAGGER
Offline System Update
Over-The-Air (OTA) Update
Multi-System Registration
Packing ZUES for Return Shipping

To update your Z.U.E.S. unit, follow these steps:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Firmware” and click the download icon for the version you wish to use.
  5. Once the file is downloaded, click the push icon to upload the new firmware.
  6. Once the upload is completed, restart your Zues unit.
  7. Your Zues is now updated.

To update your Z.U.E.S. unit, follow these steps:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Firmware” and click the download icon for the version you wish to use.
  5. Once the file is downloaded, click the push icon to upload the new firmware.
  6. Once the upload is completed, restart your Zues unit.
  7. Your Zues is now updated.

To update your ZTaggers, follow these steps:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Devices”
  5. Click on the ZTagger you wish to update. Click on “Select Firmware” and choose a firmware to upload.
  6. Click the “Push Firmware” button to update your ZTagger.
  7. Repeat this process for every ZTagger you wish to update.
  8. Your ZTagger is now updated.

Your ZTagger’s battery should last approximately four to six hours of continuous gameplay. If you are experiencing less than this, please contact us.

ZTaggers should charge 0% – 100% in approximately 2-3 hours. If you are experiencing slow charging times, please contact us.

To do a soft restart, simply press the red power button on the side of the ZTagger once to power cycle the unit.

To reset the software on the ZTagger, follow the ZTagger software update steps here:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Devices”
  5. Click on the ZTagger you wish to update. Click on “Select Firmware” and choose a firmware to upload.
  6. Click the “Push Firmware” button to update your ZTagger.
  7. Repeat this process for every ZTagger you wish to update.
  8. Your ZTagger is now updated.
Red Light Green Light
Pattern Match
Rock Paper Scissors
Zombie Tag
How to Fix Duplicate ID's
How to Fix HDMI Connection Issue
How to Troubleshoot Unlinked ZTAGGER
Offline System Update
Over-The-Air (OTA) Update
Multi-System Registration
Packing ZUES for Return Shipping

Support Line

Call or Text us Directly!

Feel free to contact us at 626-828-8000 for any inquiries or email us at support@ztag.com for technical assistance. We’re here to help!

Business Hours

Mon – Fri ……………………. 9:00 am – 5:00 pm (CST)
Sat – Sun ………………………………….. CLOSED

Schedule a Zoom Meeting

Connect with us via Zoom meeting! Feel free to schedule a meeting at your convenience.

Book Now!
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Contact Info

Call or Text Us Directly:

Email Us At:

hello@ztag.com

Headquarters:

25060 Avenue Stanford
Unit 115
Valencia, CA 91355

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A Certified California Small Business

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