Support

Frequently Asked Question

How do I update my Z.U.E.S. unit?

How do I update my Z.U.E.S. unit?

To update your Z.U.E.S. unit, follow these steps:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Firmware” and click the download icon for the version you wish to use.
  5. Once the file is downloaded, click the push icon to upload the new firmware.
  6. Once the upload is completed, restart your Zues unit.
  7. Your Zues is now updated.
What is the best way to power on and power off my Z.U.E.S. unit?

To power on your Z.U.E.S. unit, follow these steps:

  1. Plug in the power cable into your Zues unit.
  2. Flip on the orange switch. This will turn on the charging dock but will not turn on your screen and computer.
  3. Press in the silver button. This will power on your screen and computer but will not turn on your charging dock.
  4. Allow the computer to power up. This may take over two minutes.
  5. Your Zues is now ready to operate!


To safely power down or restart your Z.U.E.S. unit, follow these steps:

  1. While on the main screen with your games, press the power button on the top right of your screen next to the gear icon.
  2. Select either “Shutdown” or “Reboot”. If you are rebooting, the process will be automatic from here and there is no other actions required.
  3. If you are shutting down your unit, allow the computer about 30 seconds to completely shut down.
  4. Press the silver button to turn off power to the screen and computer.
  5. Turn off the orange switch to turn off power to your charging dock.
  6. Unplug the power cable from the outlet, then from your Zues unit.
  7. Your Zues unit is now powered down.
How do I update my ZTaggers?

To update your ZTaggers, follow these steps:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Devices”.
  5. Click on the ZTagger you wish to update. Click on Select Firmware and choose a firmware to upload.
  6. Click the “Push Firmware” button to update your ZTagger.
  7. Repeat this process for every ZTagger you wish to update.
  8. Your ZTagger is now updated.
How long should my ZTaggers battery last?

Your ZTagger’s battery should last approximately four to six hours of continuous gameplay. If you are experiencing less than this, please contact us.

How long does it take to completely charge a ZTagger?

ZTaggers should charge 0% – 100% in approximately 2-3 hours. If you are experiencing slow charging times, please contact us.

How do I restart my ZTaggers?

To do a soft restart, simply press the red power button on the side of the ZTagger once to power cycle the unit.

To reset the software on the ZTagger, follow the ZTagger software update steps here:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Devices”
  5. Click on the ZTagger you wish to update. Click on Select Firmware and choose a firmware to upload.
  6. Click the “Push Firmware” button to update your ZTagger.
  7. Repeat this process for every ZTagger you wish to update.
  8. Your ZTagger is now updated.
How do I update my games?

Updating the software for your Z.U.E.S. will automatically update your games, if there are updates available.

To update your Z.U.E.S. follow these steps:

  1. Power on your Zues unit and wait for the ZTAG software to start.
  2. Click on the gear icon on the top right of your screen to enter the settings menu.
  3. Under “Connection” ensure you are connected to a wifi network.
  4. Click on “Firmware” and click the download icon for the version you wish to use.
  5. Once the file is downloaded, click the push icon to upload the new firmware.
  6. Once the upload is completed, restart your Zues unit.
  7. Your Zues is now updated.
Can I change the game settings?

Yes, you are able to change settings to customize your gameplay. To do this, open the game you wish to play. From there, click on the gear icon on the top right of the screen. You will be able to change perimeters such as game time limit, health, infection time, etc.

Need more help?

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